We take the security of our customers' information seriously and are committed to protecting the data entrusted to us.
How we protect your data
Your connection to our website is encrypted with HTTPS (TLS), and the documents you upload are stored in access-restricted storage that only our review team can reach. Card payments are handled by Stripe, a PCI DSS certified payment provider — your card details never pass through or get stored on our servers. We use a range of technical and organisational measures to help safeguard personal information and keep our security practices under regular review.
What we do with your information
- We use your details and documents only to review and prepare your UK ETA application.
- Access is limited to team members who need it to work on your application.
- We do not sell your data and do not share it with third parties beyond what is required to deliver the service.
- Documents are removed from our storage once they are no longer needed for your application.
Reporting a security concern
If you have a question about security or wish to report a concern, please contact our team:
We review every report and respond as quickly as possible.